Legal

Privacy Policy

Last updated: 29 August 2026. This policy explains how Velora collects, uses and protects your personal information when you visit our website or contact us.

1. Who we are

Velora is a UK-based online retailer of lifestyle and print products. For privacy questions, contact us on +44 20 4591 4019.

2. Information we collect

Contact details such as name, email address, phone number and delivery address.
Order and payment information needed to complete a purchase.
Technical data such as browser type, device and pages visited.
Messages you send us by phone, email or website forms.

3. How we use your information

We use personal data to process orders, provide customer support, improve the website, prevent fraud and send service updates. Marketing emails are sent only where you have opted in, and you can unsubscribe at any time.

4. Sharing your data

We do not sell your personal information. We may share data with trusted partners who help us operate the store, including payment processors, delivery companies and IT providers, strictly as needed to fulfil our services.

5. Cookies

Our site may use essential cookies to keep the shop working, plus optional analytics cookies to understand how visitors use the pages. You can control cookies through your browser settings.

6. Data retention and security

We keep personal data only for as long as needed for orders, legal obligations and support. Appropriate technical and organisational measures are used to protect information against unauthorised access, loss or misuse.

7. Your rights

Depending on applicable UK data protection law, you may request access, correction, deletion, restriction or a copy of your data. To make a request, call +44 20 4591 4019.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.